More information about how PTC Inc. and its Affiliates process personal information can be found at https://www.ptc.com/en/documents/policies/privacy.
For schools and educational use, please see the Onshape Education Plan Privacy Notice
Information We Collect and Receive
When you access and use Onshape’s service, we collect and receive the following kinds of personal information:
We collect the following types of personal information which does not relate to a directly identifiable individual when you use the Service:
Legal Basis for Processing Your Information
Cookies are small text files sent by us to your computer or other device and from your computer or other device to us, each time you visit our website. They are unique to your Onshape account or your browser or app. Session-based cookies last only while your browser or app is open and disappear from your device when you close your browser software or app or turn off your device. Persistent cookies remain on your device after you close your browser or app or turn off your device -- and last until you or your browser delete them or until they expire.
Some cookies are associated with your Onshape account and personal information in order to remember that you are logged in. Other cookies are not tied to your Onshape account but are unique and allow us to do site analytics and customization, among other things. If you access Onshape through a browser, you can manage your cookie settings there, but if you disable cookies you may not be able to use Onshape effectively, or at all.
How We Use Your Information
We use your information for the following:
You have the ability to make your documents public or private in Onshape; and you have the ability to share public or private documents with other users.
You have the ability to comment on various aspects of Onshape’s service by contributing posts to Onshape’s Community Forum, participating in blog post discussion threads, etc. Any such commentary is neither private nor confidential and you should not have any expectation of privacy with respect to it.
If you terminate your subscription but do not delete your public and shared documents, we reserve the right but not the obligation to maintain the availability of those documents for all Onshape users (in the case of Public Documents) or users with whom any Private Document has been shared, together with information identifying you as the author of such documents. If you delete your documents before your subscription is terminated, your public and private shared documents will no longer be viewable by others.
The browser you use to access Onshape may provide you with the ability to control cookies or other types of local data storage.
Your mobile device may provide you with choices around whether and how location or other data is shared with us.
As noted previously, Onshape’s culture emphasizes respect for your privacy. Consistent with that cultural value, we do not sell or rent your personal information to any third party. We limit our sharing of the information we collect and receive from you to the following circumstances:
For users within the United States, we process data in data centers located in the United States. We have adopted reasonable physical, technical, and organizational safeguards against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, use, or processing of user data in our possession. We comply with state and federal laws governing the protection of personal information.
For users outside of the United States: Your personal information may be processed outside your jurisdiction, and in countries that are not subject to an adequacy decision by the European Commission or your local legislature and/or regulator, and that may not provide for the same level of data protection as your jurisdiction, such as the EEA. We ensure that Onshape offers an adequate level of protection, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses for the transfer of data as approved by the European Commission. Should you require Onshape to sign standard contractual clauses as “data importer”, please email firstname.lastname@example.org.
You have certain rights relating to your personal information, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA or a resident of California, these rights may include:
We will respond to your request consistent with applicable law. To protect your privacy and security, we may require you to verify your identity.
To request an accounting of your personal information, a change to your personal information, deletion of your personal information, or to withdraw your consent to the collection, processing, and/or transfer of your personal information, contact email@example.com via email or www.ptc.com/opendoor where toll-free numbers are also available.
Once we have received notification that you withdraw your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Third Party Websites
Any questions or concerns regarding the use or disclosure of personal information should be directed to us at the address given below.
We will respond to any inquiries or complaints as required by applicable data protection law.
Residents of the EU also have a right to lodge a complaint with a Data Protection Authority (“DPA”). Each European Union member nation has established its own DPA; you can find out about the DPA in your country here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
Retention and Deletion
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case it is no longer personal information.
It is our policy to retain personal information for 60 months once such personal information is no longer necessary to deliver the Service and to delete such personal information thereafter. This means that, if you close your account with us, we will delete personal information associated with your account after 60 months. Regarding other types of information we collect as described in this policy (Cookies, Log Files, Geo-Location Information, Device Identifiers), it is our policy to retain such personal information for 60 months and to delete such personal information thereafter.
Questions or Concerns
Any questions or concerns regarding the use or disclosure of your information, or any other matter related to this Policy, should be directed to
The Global Data Privacy Officer
121 Seaport Blvd
Boston, Massachusetts 02210
Attn: Compliance Department – Privacy
or by sending an email to firstname.lastname@example.org. Alternatively, you may use www.ptc.com/opendoor
|June 24, 2020||Updated to reflect Onshape merger with PTC, Inc. Replace Privacy Shield with Standard Contractual Clauses.|
|August 7, 2018||Updated to reflect GDPR regulations.|