FAQ

Have questions about billing, plans, and payments? Read on below.


For product/feature-related questions, visit our Learning Center or help documentation.

 

FAQ

Have questions about billing, plans, and payments? Read on below.


For product/feature-related questions, visit our Learning Center or help documentation.

Plans & Payments

What are the primary differences between Onshape Professional and Onshape Standard?
 

Onshape Professional is our flagship product and offers all Onshape CAD and data management functionality, including Release Management & Approval Workflow. It also offers company-wide administration tools and consolidated billing. Onshape Professional is the best plan for individuals and teams who need both professional-grade CAD and complete data management in one package. The Standard Plan includes full CAD functionality, but does not include Release Management & Approval Workflow, company-wide administration tools, or consolidated purchasing and billing. Onshape Standard is ideal for individuals who want full-featured CAD, but have modest data management and collaboration requirements.

How do I upgrade my Onshape subscription?
 

Log in to your Onshape account then click on your name in the top right corner. From there, click on “My account” and then “Subscription” in the left-hand column. This will show you details about your current subscription and will provide you with options to upgrade. Alternatively, if you are currently on an unpaid plan you will see upgrade buttons and banners when you log into Onshape. If you have questions at any time, please contact us.

What happens if I upgrade from Onshape Standard to Onshape Professional in the middle of my billing period?
 

Your account will receive a credit for the unused remaining time on your Standard subscription. Your subscription will then be upgraded to the Professional Plan and your account will be charged the new amount on a prorated basis for the remainder of your current billing period. For example, if you were 8 months into your Standard subscription and upgraded to Onshape Professional, you would receive a net charge of $200 (i.e., a $500 credit for the unused remaining time on the Standard Plan, and a new $700 charge for four months of Professional), and your subscription would renew at the regular Professional rate of $2,100 in 4 months. When in doubt, contact us.

How will I be billed if I add additional people to my existing Onshape Professional subscription in the middle of my billing period?
 

Typically, your existing billing cycle becomes the default billing cycle for the new members. This may cause each new Professional subscription to be prorated initially. For example, if you add a new user to your Onshape Company when there are 45 days left in the annual subscription period, then the new subscription is prorated so that it is initially charged for the remaining 45 days – and then subsequently is charged the full annual amount with your pre-existing account cycles. Alternatively, you and Onshape may agree to change your billing period and extend your subscription term when one or more new members are added to your Company subscription.

Can I collaborate with another Onshape user who is on a different plan than me?
 

Yes, any Onshape user can share Documents (assuming they have permission to do so) with any other Onshape user regardless of which subscription plans the sharer and sharee are on. However, by definition, Free Plan users cannot edit Private Documents (even if the sharer has given them editing permissions).

Is there a month-to-month offering?
 

No, Onshape offers two paid subscriptions, the Professional Plan and Standard Plan, both of which are annual subscription contracts. You can learn additional details and differences between these plans on our Pricing Page.

What happens if I cancel my Onshape subscription?
 

No change will take place until the end of your billing period. If you choose not to renew your paid Onshape subscription at that time, your account will be downgraded to our Free Plan. Your Documents will not be deleted and they will remain private, but they will become view-only. You may download any of your data in a variety of formats at any time. To continue editing your Documents, you must upgrade to Onshape Professional or Standard again, or make them public. Public Documents can be viewed and copied by other Onshape users. All newly created Documents moving forward on the Free Plan will be public by default.

Do I get a partial refund for the remainder of my billing period when I cancel my paid subscription?
 

No, your account will be downgraded to the Onshape Free Plan at the end of your billing period.

How do I cancel my Onshape Professional or Standard subscription?
 

You may cancel or downgrade your paid Onshape subscription by contacting your customer success representative directly, or by contacting us here.

Onshape Trials

Can I try Onshape before committing to a paid subscription?
 

Yes, you can sign up for a 14-day trial of Onshape Professional here.

Can I try Onshape Professional for longer than the default 14 days?
 

Trial extensions, while not common, are possible and happen on a case-by-case basis. Contact your sales representative for more information.

Is there a free trial of Onshape Standard?
 

No, all free trials are based on the features of the Professional Plan. If you intend to purchase the Standard Plan you can still sign up for free trial of the Professional Plan first and purchase the Standard Plan at any time. When you do so, you will lose access to Professional Plan features.

What happens to my account after my trial ends?
 

At the end of your trial, if you have not upgraded to Onshape Professional or Standard, your account will be downgraded to our Free Plan. Your Documents will not be deleted and they will remain private, but they will become view-only. You may download any of your data in a variety of formats at any time. To continue editing these Documents, you must upgrade to Onshape Professional or Standard, or make them public. Public Documents can be viewed and copied by other Onshape users. All newly created Documents moving forward on the Free Plan will be public by default.

Onshape Education

How much does the Education Plan cost?
 

Onshape’s Education subscription is free for students and educators.

How does my school get Onshape’s Education Plan?
 

Your school does not need to do anything. Each user creates his or her own Onshape Education account. This is true whether the user is a student or teacher.

Is there a special plan for teachers?
 

No, there is only the Education Plan, which is the same for students and teachers.

Do I need to involve my school's IT department?
 

In most cases, no. Because Onshape requires no downloads or installations, you should not need to involve IT. Everyone in a class can simply sign up for his or her own account. There are three cases, however, in which you may need IT:

  1. Onshape runs best on Google Chrome or Mozilla Firefox and does not run at all on Internet Explorer, so if your school’s computers only have Internet Explorer, you will have to talk to IT.
  2. Onshape sends an activation email during signup. When using school-issued emails, sometimes Onshape’s emails get blocked by a school’s firewall. If you are not receiving our activation email, we can often fix the problem, but you may need to get help from IT.
  3. If your school has a firewall in place, you may be able to log into Onshape, but not open Onshape documents. If this happens, contact us.
Do I need any special hardware?
 

No, Onshape runs on Macs, PCs, Linux and Chromebooks – as well as iOS and Android mobile devices.

Who qualifies for Onshape’s Education Plan?
 

You must be a current faculty member, school volunteer or student pursuing a degree, diploma or certificate at an accredited educational institution. If you are a student, then you must be at least 13 years of age.

What can I use Onshape’s Education Plan for?
 

Our Education Plan is intended to bring free professional-grade 3D CAD to academic environments. It is not to be used for government, commercial, or other organizational use.

Can I use Onshape’s Education Plan for university research?
 

Yes, but only if the research is of purely academic nature. Onshape’s Education Plan is not to be used for government, commercial, or other organizational use.

If I’m on another Onshape plan, can I upgrade to the Education Plan?
 

Yes, but only if you are on the Free Plan, or in a trial. You can upgrade by going to onshape.com/edu/signup.

What is the difference between Onshape’s free Education Plan and the Free Plan?
 

Onshape’s free Education plan is most similar to the Standard Plan because it allows for the creation and editing of private Documents. It is different from both the Free Plan and Standard Plan because all Education Plan Documents are permanently tagged with a small EDU icon.

How long will my Education subscription last?
 

The Onshape Education Plan lasts for one year, but you can renew after each year at onshape.com/edu/signup if you still qualify.

What are the graduation cap icons that are applied to the Documents I create?
 

Any Onshape Document created by someone on the Education Plan is given an Education tag. This tag remains with the Document for the lifetime of the Document and follows it if the Document is shared, transferred to someone else, or copied.

Is there any way to remove the Education tag from an Onshape Document?
 

No. Documents created with the Education Plan are expected to be used for educational purposes. If you require private documents without the education tag, you should consider the Professional Plan.