File a support ticket

To file a support ticket with our technical support team, follow the instructions below:

    1. Sign in to Onshape
    2. Open the model you have a question about.
Open Onshape model
    1. Click the ? menu in the top right corner of the screen.
Open Help menu
    1. Select Contact Support from the menu (Free and Education Plan subscribers should select Report a bug):
Select Feedback option
    1. Highlight and mark-up the part of your model in question
Mark-up your CAD model
    1. Write a brief description of your issue, and hit Send.
Submit your question

And that's it! Once we get your request we will get back to you as soon as possible.

view previous tickets

How to view your previous tickets filed with Onshape Support.

    1. Sign in to Onshape
    2. Click on your name in the top right corner, then View support tickets
View ticket dialog